Reference

Terms That Govern Your 13bd Account

These terms set out what you agree to when you open an account with us and use our lobby — covering deposits via bKash, Nagad, and Rocket, game access, withdrawals, and account conduct.

bKash, Nagad, Rocket coveredAccount conduct rulesJurisdiction-dependent accessWithdrawal conditionsUpdates notified via account

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HOW WE HANDLE THIS

How 13bd Applies These Terms

Our terms are not just legal text — they define how your account operates day to day. Below are the four areas where these terms have the most direct impact on your experience.

Payment Verification Deposits via bKash, Nagad, and Rocket are cross-checked against the mobile number on your account. Any mismatch pauses the transaction until identity is confirmed through the account verification step.

Account Security We use OTP-based login confirmation on every new device. If unusual access is detected, your account is flagged and you will receive a notification through your registered mobile number before access continues.

Data Retention We retain account and transaction records as required by our operational policy. You may request a summary of your account data by contacting support through the email channel listed in your account.

Term Updates When these terms change, we post a notice inside your account dashboard. The date of the last revision is shown at the bottom of the terms page so you always know which version applies to your session.

What These Terms Actually Cover

13bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account, you confirm that you have read these terms and that you meet the eligibility requirements for your region. We reserve the right to suspend or close accounts that breach these conditions — this includes providing false details during account setup or attempting

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transactions that circumvent our payment verification steps. When you fund your account through bKash, Nagad, or Rocket, the mobile number linked to that wallet must match the details on your 13bd account; mismatches trigger a manual review before any withdrawal is processed. Promotional offers shown on
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the account dashboard are subject to their own conditions, which we publish alongside each offer — these terms do not override those conditions but sit alongside them. We may update these terms at any time; when we do, we notify you through your registered account. Continued
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use of the lobby after a notice is posted counts as acceptance. If any section of these terms is found unenforceable in your jurisdiction, the remaining sections stay in force. Availability of any game category, payment method, or account feature depends on local law and the
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eligible regions we operate in at the time of your session.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Open the chat icon in your account dashboard to ask about any clause, account restriction, or wallet verification hold — our team responds directly in the chat window.

Email Support Send detailed terms queries, account-closure requests, or wallet mismatch disputes to our support email address listed in the account help section.

Account Help Centre The help centre inside your account covers common questions about deposits, withdrawals, and conduct rules — check there first for a faster answer before contacting the team.

Your Questions on These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to deposits and withdrawals through local wallets.

Access and eligibility depend on your local law and the regions we serve at the time. Dhaka and other locations may have different availability; check the terms notice in your account for the current status.

A mismatch between your bKash, Nagad, or Rocket wallet number and your registered account triggers a manual verification hold. Contact support through live chat to resolve it before your withdrawal is released.

We can update the terms at any time, but we always post a notice in your account dashboard before changes take effect. Continuing to use the lobby after that notice is posted means you accept the updated version.

Send a data request to our support email listed in the account help section. We will compile your transaction and account record and respond within the timeframe stated in our data policy.

Providing false registration details, using a wallet not registered in your name, or attempting to bypass payment verification are all grounds for account suspension under these terms.

Yes. Each offer published on your account dashboard carries its own conditions. These main terms sit alongside those offer conditions — they do not override each other; both apply at the same time.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your 13bd Account

How 13bd Applies These Terms

Reach Us About These Terms

Your Questions on These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if my bKash number does not match my account details?

03 Can 13bd change these terms without warning?

04 How do I request a copy of my account data?

05 What conduct can get my account suspended?

06 Are promotional offer conditions separate from these terms?

Terms & Conditions

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