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What You Need to Know Before You Play

Access to 13bd depends on your local law and the eligible regions we serve. These legal conditions govern your account, your use of payment methods like bKash, Nagad, and Rocket, and any activity you carry out on our platform.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsRegional availability noticeUser responsibility conditions
13bd What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a concern about your account eligibility, a payment dispute involving bKash, Nagad, or Rocket, or a question about how our legal terms affect your access, our support team is the right place to start. Contact us through the channel that suits you — we respond to legal and account queries through all three paths below.

Team online

Live Chat

Open the chat window from any page on 13bd. For legal queries, describe your issue clearly and our team will route it to the right person.

Email Support

Send detailed account or legal queries to our support email. Include your registered number or wallet reference so we can locate your account quickly.

Account Help Centre

Log into your account and navigate to the Help section. You can raise a formal request about terms, eligibility, or payment disputes directly from there.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account data with care. Here is what that means in practice — how we store information, how we use cookies, what security steps protect your account, and how you can request changes.

Data Retention

Account data, including your registered mobile number and wallet transaction records from bKash, Nagad, or Rocket, is retained in line with our data policy and applicable legal obligations.

Cookie Use

We use cookies to keep your session active and remember account preferences. You can manage cookie settings through your browser, though some features depend on them being enabled.

Account Security

Your account is protected by OTP verification at login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update personal details, correct a wallet number, or request account data deletion, submit a formal request through the Help Centre or contact support via live chat or email.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, legal access, data rights, and what happens when terms change. If yours is not listed here, reach out through support.

Access depends on your local law and the eligible regions we serve. We recommend checking what applies where you are before opening an account or making a deposit.

Funds in your account wallet at the time of any restriction are handled according to our account terms. Contact support with your wallet reference to initiate a review.

Yes. Submit a data request through the Help Centre inside your account. We will confirm what is held and provide it in line with our data retention policy.

We update this page when terms change and may notify you via the contact detail on your account. Continued use after a change means you accept the updated conditions.

Our terms specify the governing law and dispute process. Because access depends on your local jurisdiction, we encourage you to read those terms carefully before you start.

Submit a closure request through the Help Centre or via email support. After verification, we process the closure and handle your data according to our retention and deletion policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.